Cancellation & Refund Policy

This policy explains how cancellations, rescheduling, and refunds work for sessions booked through SoulsNest.

Cancellation by client

• More than 24 hours before the session: Full refund issued to the original payment method.
• Less than 24 hours before the session: A partial refund may be issued depending on the professional’s policy.
• No-show: The session fee is generally not refundable.

Rescheduling

You may request to reschedule through your dashboard or by contacting support. Rescheduling is subject to professional availability and must generally be requested at least 12 hours before the session.

Cancellation by professional

If your professional cancels the session, you will be offered a reschedule or a full refund, whichever you prefer.

Payment failures and duplicate payments

If a payment fails, your booking will not be confirmed. If you believe a duplicate payment was made, contact support with the transaction reference for a review and refund.

Refund processing time

Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Contact

For cancellation or refund requests, email soulsnest88@gmail.com with your booking reference.