SoulsNest

At SoulsNest, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe.

Information we collect

Name, email address, phone number, age group, and country.
Booking and payment details required to confirm sessions.
Intake and consent information shared before your first session.
Technical information such as browser type and IP address for platform security.

How we use your information

To provide counseling services and manage bookings.
To send confirmations, reminders, and updates about your sessions.
To verify professional credentials and maintain platform safety.
To comply with legal obligations and protect our users.

How we protect your data

We use secure servers, encryption, access controls, and regular security reviews. Clinical notes and sensitive intake data are accessible only to authorized professionals involved in your care.

Sharing your information

We do not sell your personal information. We share data only with the professional assigned to your session, payment processors, and trusted service providers required to operate the platform.

Your rights

You can request access to or correction of your personal information.
You can request deletion of your account, subject to legal and clinical retention requirements.
You can withdraw consent where applicable.

Contact us